Tech Lead

Gurugram • Full-time

We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As a Tech Lead, you will spearhead architecture, mentor engineering teams, and ensure the delivery of scalable, secure, and innovative solutions. This role is ideal for an experienced technology leader passionate about AI, cloud-native SaaS, and modern communication platforms.

Responsibilities:

  • Lead the design and development of an AI-powered omnichannel dialer platform
  • Architect scalable SaaS applications using modern full-stack and cloud technologies
  • Drive CRM integrations with Salesforce, HubSpot, and Zoho while ensuring compliance with DNC, GDPR, and TCPA standards
  • Build real-time monitoring, analytics, and reporting dashboards for managers and supervisors
  • Implement and maintain CI/CD pipelines, containerization using Docker and Kubernetes, and automated testing
  • Mentor developers, enforce coding standards, and lead sprint planning and delivery
  • Collaborate with Product, AI, and Telephony teams to deliver innovative platform features
  • Ensure platform scalability, security, reliability, and performance

Requirements:

  • 9-13 years of software development experience with at least 3 years in a technical leadership role
  • Strong expertise in Node.js, React.js, JavaScript, and TypeScript
  • Solid experience with PostgreSQL and MongoDB or Redis
  • Hands-on experience designing SaaS architectures on AWS, Azure, or Google Cloud Platform
  • Experience with microservices architecture and API design
  • Experience with Kafka, RabbitMQ, or other messaging systems
  • Experience with CI/CD pipelines, Docker, Kubernetes, GitHub, and GitLab
  • Excellent architecture design, problem-solving, and leadership skills
  • Strong communication and team collaboration abilities

Bonus Skills:

  • Experience with Asterisk, Kamailio, or FreeSWITCH dialer platforms
  • Knowledge of SIP, WebRTC, and telephony systems
  • Understanding of predictive, power, progressive, and preview dialer modes
  • Experience integrating CRM platforms such as Salesforce, HubSpot, or Zoho
  • Knowledge of DNC, GDPR, and TCPA compliance standards
  • Experience building real-time analytics dashboards and call center KPI reporting
  • Knowledge of AI/ML, NLP, STT, LLMs, speech analytics, transcription, or AI-driven quality monitoring

Benefits:

  • Lead the development of a cutting-edge AI-native omnichannel communication platform
  • Work with modern technologies including AI, cloud infrastructure, and telephony systems
  • Collaborative engineering culture with opportunities to mentor and lead teams
  • Build innovative SaaS products that shape the future of customer engagement
  • Opportunity to scale an AI-powered platform from the ground up

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