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✦ OPEN POSITIONS
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Principal AI/ML Engineer
Development
Gurugram
Full-time
We are building the next-gen AI-native, multilingual, omnichannel communication platform for emerging markets. We are looking for a hands-on AI/ML & Data Engineering Lead who will own and deliver critical components of our agent assist stack, including Whisper/STT, LangChain-based summarization, emotion tagging, GPT integration, and scalable data pipelines. This is a foundational role blending applied machine learning, LLM integration, and modern data engineering to drive real-time decisioning and automation across the platform.
- Lead implementation of LLM-based features including summarization, sentiment detection, auto-disposition, and escalation tagging
- Fine-tune and evaluate models such as Whisper, GPT, HuggingFace, and Rasa for multilingual (Indian language) support
- Build and deploy LangChain pipelines for prompt engineering, QA tagging, and agent assist
- Prototype emotion recognition, contextual agent replies, and real-time assist capabilities
- Build and maintain inference pipelines using FastAPI, Docker, and Kubernetes
+8 more responsibilities
Benefits & Perks:
- Shape the AI-native dialer experience for agents across India and overseas
- Build a multilingual, affordable, fast-deploy SaaS platform for emerging markets
- Work with modern technologies including GPT, Whisper, LangChain, WebRTC, React, and FastAPI
- Equity opportunities
- Flexible remote working
- Startup culture with high ownership and fast execution
AI/ML Engineer
Development
Gurugram
Full-time
We are building the next-generation AI-native, multilingual, omnichannel communication platform for emerging markets. We are looking for a hands-on AI/ML Engineer with strong Python, NLP/LLM, speech AI, and data engineering skills to contribute to our agent assist stack, including Whisper/STT, LangChain-based summarization, emotion tagging, GPT/LLM integration, and scalable data pipelines. This role is ideal for someone who has worked on production-grade AI/ML systems and wants to build real-time AI features for contact centers, dialers, CRM platforms, and customer engagement systems.
- Implement LLM-based features including call summarization, sentiment detection, auto-disposition, escalation tagging, QA tagging, and agent assist prompts
- Work with Whisper and other Speech-to-Text (STT) models for multilingual transcription
- Support model evaluation and fine-tuning for Indian languages such as Hindi, Tamil, Bengali, Marathi, and other regional languages
- Build and maintain LangChain-based pipelines for prompt engineering, summarization, QA, and agent assist use cases
- Prototype emotion recognition, contextual agent reply suggestions, real-time agent assist, and call quality analysis
+12 more responsibilities
Benefits & Perks:
- Build AI-native dialer and agent assist experiences for India and emerging markets
- Work on real-world multilingual AI problems involving speech, text, emotion, and automation
- Work with modern technologies including GPT, Whisper, LangChain, WebRTC, React, FastAPI, Docker, and Kubernetes
- Fast-moving startup environment with ownership and learning opportunities
- Flexible remote working
- Growth-oriented culture
Backend Engineer (Node.js) + Dialer/Telephony/IVR Specialist
Development
Gurugram
Full-time
We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. Our platform integrates voice, SMS, email, and chat to deliver seamless customer interactions. We are looking for a skilled Backend Engineer with expertise in Node.js and telephony/IVR systems to design, develop, and maintain scalable, secure, and intelligent backend solutions for our communication platform.
- Design, develop, and maintain backend services using Node.js
- Build RESTful APIs for scalable backend services
- Optimize PostgreSQL and Redis data flow
- Integrate telephony APIs for outbound and inbound calling, SMS, and other communication channels
- Design and implement IVR flows, call routing, and automation features
+5 more responsibilities
Benefits & Perks:
- Opportunity to work on cutting-edge communication technology
- Collaborative and innovative work environment
- Competitive salary and benefits
- Opportunity to make a significant impact in the telecommunications domain
Full Stack Developer
Development
Gurugram
Full-time
We are looking for a highly skilled Senior Full Stack Engineer to support the Engineering Lead in building and delivering core MVP features for a scalable communication and CRM-integrated platform. The ideal candidate should have strong expertise in both frontend and backend development, API integrations, real-time systems, and cloud infrastructure.
- Develop and maintain scalable frontend and backend applications
- Build MVP features such as login/authentication, call routing, dashboard integration, and ticketing systems
- Work on CRM synchronization and WhatsApp integration (OpenWA)
- Design, develop, and integrate REST APIs and third-party services
- Collaborate with Product, Design, and Engineering teams to deliver high-quality features
+3 more responsibilities
Benefits & Perks:
- Opportunity to build scalable communication and CRM-integrated platforms
- Work with modern technologies including React, Node.js, AWS, PostgreSQL, and Redis
- Collaborative engineering environment with cross-functional teams
- Ownership of core MVP features and product development
- Career growth in a fast-paced technology-driven organization
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