Start
Aurexion Start
Designed for small teams and entry-level contact center operations.
- Unified Omnichannel Engagement Platform
- One-Click Call Initiation
- Enterprise Call Recording & Archival
- Automated Retry Orchestration
- Self-Service IVR Designer (DIY Multi-Level IVR)
- Integrated Customer Ticketing Portal
- Call Barge-In
- Centralized Knowledge Management Portal
- Live Contact Center Monitoring Console
- Regulatory Compliance & Governance Management
1 AI feature
Standard
Aurexion Standard
Ideal for growing businesses requiring automation and operational efficiency.
- Everything in Start, plus
- Intelligent Predictive & Power Dialing Engine
- Adaptive Dialing Pacing Algorithm
- Dynamic CLI Management & Number Rotation
- Smart Callback & Appointment Scheduling
- Automated Multi-Channel Follow-Up Workflows
- Skill-Based Intelligent Call Routing
- Real-Time Analytics Dashboard & Wallboard
- Quality Management System (QMS) Suite
- Voicemail Detection & Voice Blaster
- Low-Code CRM Builder / Custom CRM Studio
- AI-Powered Knowledge Base & Semantic Search
3 AI features
Premium / EliteX
Aurexion Premium
Built for advanced contact centers focused on productivity, analytics, and customer experience.
- Everything in Standard, plus
- AI-Driven Best Time-to-Contact Prediction
- Real-Time AI Agent Assist & Whisper Coaching
- Automated AI Quality Monitoring
- Advanced Omnichannel Workflow Automation
- Enhanced Analytics & Performance Intelligence
- Priority Skill-Based Routing Optimization
3 AI features
Enterprise / Titan
Aurexion Enterprise
Tailored for large-scale enterprises requiring AI-first automation, governance, and intelligent operations.
- Everything in Premium, plus
- Conversational AI Voice Bots
- Enterprise-Grade Governance & Compliance Controls
- Advanced AI Analytics & Predictive Insights
- Custom Workflow & API Integrations
- Agentic Workflows
- Dedicated SLA & Enterprise Support
- Multi-Site / Multi-Tenant Management
- Advanced Security, Audit Logs & Access Control
- Enterprise Scalability & High Availability Architecture