Eight AI capabilities.
One platform.

Purpose-built AI products that reduce handle time, increase resolution rates,and eliminate after-call work - out of the box.

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Inbound & Outbound Operations

All the tools your contact center needs — from routing to analytics.

Dashboards & Analytics

Real-time insights into operations, agent performance & customer interactions.

  • ✔Real-Time Dashboards
  • ✔Team Performance
  • ✔Campaign Insights
  • ✔SLA Tracking
  • ✔Journey Insights

DIY IVR

Enable one-click calling from any CRM, website, or browser extension.

  • ✔Instant Call Routing
  • ✔Multi-Device Support
  • ✔Business Hours & Failover
  • ✔Location-Independent Access

Call Forwarding

Smart routing to improve reachability and reduce missed calls.

  • ✔Instant Call Routing
  • ✔Multi-Device Support
  • ✔Business Hours & Failover
  • ✔Location-Independent Access

Smart Dialing Modes

Boost outreach with predictive, progressive & preview dialing.

  • ✔Predictive Dialing
  • ✔Progressive Dialing
  • ✔Preview Dialing
  • ✔Campaign Strategy Control
  • ✔Real-Time Monitoring

AI Call Summaries

Intelligent automation that works alongside your agents — boosting speed, accuracy, and satisfaction.

AI
QA
NLU
CRM
Summary ready in 3s
0%
Less ACW
0%
Accuracy
Call Management

Call Management

AI generates instant, accurate post-call summaries with action items and CRM-ready notes - eliminating all manual after-call work.

  • ✓Real-time transcription & summarisation
  • ✓Auto-populated CRM fields
  • ✓Action item extraction
  • ✓Sentiment & intent tagging

DIY IVR

Conversational AI-powered IVR that understands natural language, resolves queries instantly, and routes intelligently before reaching an agent.

  • ✔Natural language understanding (NLU)
  • ✔Self-service resolution flows
  • ✔Multi-language support
  • ✔Visual flow builder

AI Voicemail

AI-transcribed voicemail with smart categorisation, priority flagging, and auto-response suggestions sent directly to agents.

  • ✔Instant voice-to-text transcription
  • ✔Priority & sentiment tagging
  • ✔Auto-response suggestions
  • ✔CRM sync & escalation

AI-Powered Quality Assurance & Analytics

Automate interaction evaluations, uncover performance insights, and ensure consistent service quality with Audit AI (Auto QMS).

analytics

Real-time Sentiment

Automatically detect customer and agent sentiment across every interaction to uncover risks, improve quality scores, and enhance customer experience.

Audit AI (Auto QMS)Sentiment AnalysisAuto QMSQuality AssuranceCustomer Experience
analytics

AI Call Scoring & QA

Automatically score every call against your custom quality framework. No more manual sampling - 100% coverage, zero bias.

100% call coverageCustom scorecardsAgent coaching alertsTrend analytics

0%

Faster QA cycles

Audit Trails & Compliance Monitoring

Maintain complete visibility into user activities, system actions, and compliance events with detailed audit tracking.

  • ✔End-to-End Activity Logging
  • ✔Tamper-Resistant Audit Records
  • ✔Compliance Reporting & Investigation Support

DNC & Consent Management

Automated Do-Not-Call list scrubbing and consent tracking - ensure every outbound contact is fully compliant.

  • ✔Automatic DNC list scrubbing
  • ✔Consent capture & storage
  • ✔Opt-out management
  • ✔Compliance audit trail

Encrypted Storage

AES-256 encrypted call recordings and data at rest. Configurable retention policies to meet any regulatory requirement.

  • ✔AES-256 encryption at rest
  • ✔Configurable data retention
  • ✔Regional data residency
  • ✔HIPAA-ready configuration

AI That Powers Every Interaction

Transform your contact center with intelligent automation, real-time decisioning, and AI-driven workflows designed to elevate efficiency, accuracy, and customer experience.

Audit AI

AI-powered quality assurance that audits every interaction, not just a sample.

  • ✔Automated call scoring and evaluation
  • ✔Compliance and script adherence monitoring
  • ✔Sentiment and customer experience analysis
  • ✔Real-time coaching insights and trend reporting

KM RAG

Deliver the right knowledge instantly with AI-powered enterprise search.

  • ✔Natural language knowledge retrieval
  • ✔Context-aware responses from enterprise content
  • ✔Source-backed answers with citations
  • ✔Secure access based on user roles

Agent Assist

Empower agents with real-time intelligence during every conversation.

  • ✔Live transcription and conversation summaries
  • ✔Next-best-action recommendations
  • ✔Instant knowledge suggestions
  • ✔Real-time compliance and objection handling
Coming Soon

VoiceBot

Intelligent voice automation that engages, resolves, and scales.

  • ✔Human-like multilingual conversations
  • ✔CRM and backend system integrations
  • ✔Automated lead qualification and support workflows
  • ✔Seamless transfer to live agents with context
Coming Soon

Agentic AI

AI agents that autonomously execute business workflows and decisions.

  • ✔Goal-driven task execution
  • ✔Multi-system orchestration and automation
  • ✔Autonomous decision-making with guardrails
  • ✔Continuous learning from outcomes and feedback
200+ Integrations

Connects to your
entire stack

Every Aurexion™ product integrates natively with your CRM, helpdesk, data warehouse, and communication tools.

Salesforce
HubSpot
Zendesk
Snowflake
Twilio
BigQuery
Full integrations on request.

Ready to transform your
contact center?

Book a demo. See Aurexion™ in action.