IT Support Engineer
Thane (Mumbai), Gurugram • Full-time
We are seeking a skilled IT Support Engineer with 2–3 years of hands-on experience to provide technical assistance and support for software, hardware, and network-related issues. The ideal candidate should be customer-focused, proactive, and capable of troubleshooting and resolving IT problems efficiently.
Responsibilities:
- Provide technical support to end-users via phone, email, or in person
- Install software and configure operating systems
- Troubleshoot hardware, software, and network issues
- Manage and resolve helpdesk tickets within defined SLAs
- Support Windows and Linux operating systems along with common business applications
- Provide support for dialer applications
- Monitor server performance and ensure system availability
- Document issues, resolutions, and IT procedures
- Collaborate with internal teams and escalate complex issues when required
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-3 years of experience in IT Support or a similar role
- Strong knowledge of Windows 10/11
- Basic Linux administration skills
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote desktop support tools
- Experience using ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
Bonus Skills:
- CompTIA A+, Network+, Microsoft, or Linux certifications
- Experience with cloud platforms such as AWS or Azure
- Basic scripting knowledge using PowerShell or Bash
- Customer-focused mindset
- Strong time management and multitasking skills
- Attention to detail
- Ability to work independently as well as in a team
Benefits:
- Opportunity to work with enterprise IT infrastructure and modern technologies
- Collaborative and supportive work environment
- Career growth and learning opportunities
- Exposure to cloud platforms, networking, and enterprise support systems
- Hands-on experience with mission-critical business applications