One platform. End-to-end. No third parties.
Voice, omnichannel, AI agents, workflows, Audit AI (Auto QMS), Agent Assist, automation, campaign orchestration running on one platform, built native.
Designed for the AI-first enterprise
A cloud-native, modular architecture built on three core layers - data, intelligence, and experience - that work in concert to deliver unmatched CX outcomes.
OmniConnect Hub
Captures voice, chat, email, SMS, and social streams in real-time with sub-100ms latency.
AI Intelligence Engine
NLU engine, intent classifier, sentiment analyser, and decision engine working in parallel.
Real-Time Routing
Skills-based ACD with AI scoring routes every interaction to the optimal agent or automation.
Analytics & Reporting
Live dashboards, historical trend analysis, and automated quality scoring across all interactions.
Integration Hub
Pre-built connectors for CRM, helpdesk, marketing automation, and data warehouses.
Governance & Compliance
DPDP-aligned compliance packs for BFSI, healthcare, TRAI, SOC 2 Type II · Conversation-level audit trail.
The brain behind every interaction
Aurexion's AI Intelligence Core processes every signal - tone, intent, history, sentiment - and orchestrates the perfect response across routing, IVR, agent assist, and post-call automation.
Learns from every conversation
Improves routing accuracy over time
Builds contextual understanding
Automates repetitive workflows
Every channel. One unified view.
Whether your customers reach you by phone, chat, email, WhatsApp,or social - Aurexion™ unifies every conversation into a single agent workspace with full context and AI assistance.
Single customer timeline
Cross-channel context retention
Seamless agent experience
Better customer satisfaction
Everything you need. Nothing you don’t.
Every Aurexion™ plan includes the full platform. No modules to unlock, no extra fees.
Smart ACD & Routing
Skills-based routing with real-time queue management and overflow handling across all channels.
DIY IVR
Natural voice routing that replaces dial-1-for-sales menus. Callers speak, intent is understood, calls land in the right place.
Agentic AI Workflows
Fully agentic workflows for your contact centre - autonomous handling of routine queries, FAQs, and bookings, with humans on exceptions. Coming soon.
Agent Assist
Real-time prompts, scripted responses, sentiment alerts, and next-best-action recommendations delivered to your agents during the call.
Auto Call Summaries
Post-call AI transcription, summary, action items, and CRM updates generated automatically in seconds.
Live Analytics
Real-time wallboards, KPI dashboards, queue visualisation, and automated quality scorecards.
Call Masking
Protect customer data in real time — mask card numbers and PII mid-call with zero agent interruption.
Enterprise Multi-Tenant Architecture
Enterprise-grade multi-tenancy that delivers security, efficiency, and seamless scalability across tenants.
Plugs into your entire tech stack
Aurexion™ connects natively with enterprise tools. No custom code, no middleware.
Enterprise-grade trust and control
Aurexion™ is built for regulated industries. Every call is encrypted end-to-end, every access is audited, and every compliance requirement is handled out of the box.
- ✔SOC 2 Type II certified infrastructure
- ✔GDPR and CCPA compliant data handling
- ✔PCI-DSS call masking for payment data
- ✔Role-based access control (RBAC) with SSO
- ✔Data residency choices across US, EU, APAC
- ✔Complete audit trails for every interaction
Live in 30 days. One vendor.
One contract. End-to-end.
Connect your channels
Integrate voice, chat, email, and social channels quickly.
Integrate your stack
Connect CRM, helpdesk, and internal systems.
Configure flows
Set up routing, automation, and AI workflows.
Go live & optimize
Launch and continuously improve with AI insights.