Automated Call Quality Assurance (Auto QMS)
Replace 2% Manual Sampling with 100% Automated Quality Auditing.
Traditional contact center quality assurance relies on manual evaluators sampling 1 to 3 calls per agent per month—an approach that is slow, subjective, expensive, and leaves 98% of your compliance risk unmonitored. Aurexion Audit AI (Auto QMS) automatically audits 100% of customer interactions against custom rubrics, ensuring unbiased evaluation, flawless regulatory compliance, and targeted coaching.
Engineered for Enterprise Performance & Reliability
Explore the technical capabilities that distinguish Aurexion from legacy CCaaS add-ons.
100% Automated Interaction Auditing
Every single call, chat, and email interaction is evaluated within seconds of completion against your custom quality guidelines.
Customizable Scorecards & Rubrics
Build weighted evaluation criteria for greeting standards, verification protocols, empathy, problem resolution, and closing remarks.
Automated Regulatory Compliance Checks
Instantly detect missing mandatory disclosures, unauthorized promises, unverified customer access, or abusive language.
Objective Agent Feedback & Self-Coaching
Agents receive detailed, objective scorecards with exact timestamped audio citations showing where they excelled or missed points.
Dispute & Calibration Workflows
Streamlined agent dispute mechanisms and manager calibration sessions ensure organizational alignment on scoring standards.
Automated Coaching Recommendations
AI pinpoints individual and team skill gaps, automatically assigning targeted micro-training modules based on audit trends.
How the Aurexion Pipeline Works
Deterministic execution from media streaming to CRM event synchronization.
Automated Ingestion
Completed call recordings and transcripts are ingested immediately from the telephony engine.
Criteria Evaluation
Aurexion evaluates the dialogue against your compliance checklist, script requirements, and tone standards.
Scorecard Generation
A comprehensive scorecard is generated with point breakdowns, timestamped evidence, and coaching notes.
Performance Reporting
Managers access team scorecards, trend reports, and compliance breach alerts in real-time dashboards.
Quantifiable Impact for High-Growth Enterprises
Demonstrated ROI metrics and operational benchmarks achieved across production deployments.
Audit Coverage
Eliminate blind spots by auditing every single customer conversation across your entire organization.
Unbiased Scoring
Every agent is evaluated consistently on identical objective standards without human evaluator bias.
Faster Coaching
Deliver feedback to agents within minutes rather than weeks after a problematic call occurred.
Regulatory Penalties
Proactively catch and correct compliance breaches before they trigger regulatory fines or customer lawsuits.
Enterprise Use Cases & Deployments
See how industry leaders configure and operationalize this architecture.
Strict Regulatory Compliance & Script Adherence
Ensure debt collection guidelines, disclosure statements, and dispute protocols are followed to the letter on 100% of calls.
HIPAA Verification & Empathetic Care
Audit caller verification protocols and score agent empathy during sensitive medical and claim interactions.
Client SLA Compliance & Benchmarking
Provide enterprise clients with verifiable, audited proof of 100% quality adherence across dedicated campaigns.
First-Contact Resolution Scoring
Evaluate whether technical support agents followed diagnostic procedures and properly documented root causes.
Related Solutions & Resources
Common questions answered
Can we customize the quality criteria and scoring weights in Aurexion?
Yes. You can build unlimited customized scorecards with specific question weights, non-negotiable compliance auto-fails, and department-specific rubrics.
How does AI QA compare to human quality evaluators?
Human evaluators can only inspect 1-2% of calls and are prone to fatigue and subjective bias. AI QA evaluates 100% of calls instantly and objectively, freeing your QA team to focus on strategic coaching rather than manual listening.
What happens when an agent disagrees with an AI scorecard?
Aurexion includes a built-in dispute resolution workflow where agents can flag specific questions for supervisor review, accompanied by timestamped audio evidence.
Ready to Upgrade to AI-Native Customer Engagement?
Schedule a live architecture walk-through with our engineering team or begin testing voicebot endpoints immediately.